Making sure your website is protected, optimized, backed up and expertly cared for.
Your website is an essential part of your business and it is essential to keep it up and running quickly and efficiently. Our website maintenance/security care plan handles the complexities of keeping your website secure and updated so you can focus on and grow your business.
Here’s a snapshot of the key components that make our website care plan invaluable for our clients.
Hosting is the foundation of your website. Security, performance, optimization, and ease of use all depend on it. We offer premium hosting for all our clients so you don’t have to worry about a thing.
Just like your phone has software updates, your website needs to be updated too. Additionally, out-of-date plugins are the #1 leading cause of website hacks. We take care of weekly updates for you.
We have special tools that monitor your sites’ traffic and activity, protect against potential hacks or breaches and keep an eye on “up time” to ensure your site is up and running fine.
Backing up your website consistently is critical for many reasons but most importantly, if the site should need to be restored, transferred or downloaded, we offer external backups and restore points for all clients on our plans.
In order for websites to load fast, perform well, and ensure speed, the files, database, and media need to be optimized. We have special tools that keep your site optimized and running smoothly along with cleaning up all “web gunk.”
You shouldn’t have to try to determine what’s going on via your site. We take care of that for you with an in-depth (but not overwhelming) monthly report which also highlights what we’re doing month to month on your site
You as a client get priority support. We’ll set up exclusive contact details for you to ping us with whenever you need an update, or addition or when you have questions and we do our best to get back to you within 24 hrs on business days.
We’re in your corner every month and we know what’s happening on the “web side” of your business. This gives us the ability to offer strategy, new marketing ideas, and conversion best practices to implement on your site which we can discuss quarterly or annually depending on your plan.
EVERY website needs to have an up-to-date privacy policy that protects your site visitors’ traffic and activity. We do that for you with our partnership with Termaggedon; a tool that keeps your site legal with auto-updating policies that generate automatically.
As a client on our premium or elite monthly plan, we offer complimentary time (between 1-3 hours depending on your plan) for ongoing website updates, additions or changes!
Additionally, all care plan clients get our reduced hourly rate!
Some scenarios of unprotected website sites:
Some scenarios of unprotected sites:
Are there cancellation fees?
No! Our website maintenance plan is monthly or annual with a no-risk, no questions asked guarantee. If for any reason you need to pull your website from our hosting or maintenance plan, you have complete freedom to do so. Your plan is billed out for the month or year that’s paid for.
Are there any setup fees?
If we’re building your website, there is no setup fee as long as it’s within a 90-day period!
If, after 90 days, you’d like to join our hosting/maintenance plan at any level, there is a $99 set-up fee because we need to update all tools, clean up the database if it hasn’t been cleared, install our tools and backup the site among other tasks.
If we’re onboarding a website we did not design, there is a $250 setup fee as we need to do a lot of work upfront to update the site, learn the tools, and get it ready to for our maintenance plan.
Do you offer just maintenance?
We will offer to maintain the website if you have to host elsewhere as long as the hosting company or custom server meets our requirements for properly maintaining and optimizing the site. Contact us to request a consultation and pricing for this.
What if I pass on the plan?
Our maintenance plan is not mandatory for clients but we highly recommended it because of the importance of security, optimization, updates, backups, support, etc.
That said, if you choose to forego our care plan, you’re welcome to. You will, in that case, assume complete responsibility for the website updates, security, backups and other services laid out in this plan by reviewing our LIABILITY CLAUSE that releases us from any involvement if and when the website is breached, hacked, or performs slowly because of the lack of proper optimization.
Can I join the plan if I originally pass?
Absolutely! If you decide to come back to us after having initially passed on the plan due to the work that’s involved in order to properly maintain the site, we’ll welcome you to the plan with open arms and make sure your site is protected and cared for. See the setup fees question above for additional information about onboarding a site after 90 days.
What if I require more time than the monthly time allows?
What if I pass on the plan and my site gets hacked?
In this case, you’re welcome to handle it in-house by reaching out to our preferred malware and blacklist removal specialists Sucuri or if you’d like to join our plan and have us take care of getting the hack cleaned, we have a $499 site cleaning/set up fee.
Depending on the type of hack/breach and how long the site has been compromised, SEO rankings and blacklisting issues may take weeks or even months to resolve and in some cases will require more additional work to recover from.
Important note: We do not fixed website hacks unless the site will subsequently be added to our maintenance plan.
What if the site gets hacked or breached while on the plan?
In the extremely unlikely event that a website is breached or hacked in any way while on our plan, we take full responsibility and will rectify the situation immediately. You will not need to do a thing.
Do you take on sites that you didn’t build?
We will take on websites we didn’t build as long as they use the tools we’re familiar with and comfortable (or can learn quickly) with. Additionally, the site’s hosting must be one that meets our requirements.
Do you offer price breaks for multiple sites?
Absolutely! If you choose to have us host and maintain additional sites under your account, you’ll get a 30% discount (monthly or annual) for every site you add which will be active for as long as host and maintain the sites.
Does my monthly update time roll over?
No… we covered the retainer of hourly updates for that month but does not roll over or add up for later use.
What’s included in the monthly time?
Your monthly time (for Premium or Enterprise plans) covers any updates, additions or add-ons to your website. For example, changing hours, company information, staff or team members, adding new photos, updating services pages, etc.
While we do our best to get updates done within your allotted time, if more time is required, we can do so with our hourly retainer which for you is discounted!
Note: The allotted monthly time is for work or updates on the existing website and cannot be used for other projects or a step-by-step website revamp. We’re happy to do those things either via our discounted hourly rate or via a discounted and separate fixed project!
Our plan comes with a no-risk, no-questions-asked guarantee. In the unlikely event that you want to pull your site the plan, you only pay for the month or year you’ve paid for and you’ll be provided with all site files and logins.
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mPrint Creations is a full-service marketing agency that specializes in creating custom website solutions for businesses of all sizes.